Frequently Asked Questions

Everything you need to know about your favorite rom&nd products.

Are rom&nd products cruelty-free?

Yes, rom&nd is committed to being a cruelty-free brand. We do not test our products or ingredients on animals at any stage of the production process.

How can I track my order status?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number on our tracking portal to see real-time updates.

What is your return policy for open products?

Due to hygiene reasons, we can only accept returns on products that are unopened and in their original packaging within 30 days of purchase. If you receive a damaged or incorrect item, please contact our support team immediately.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I choose the right tint shade for my skin tone?

Each product page features detailed swatches on different skin tones. For a natural look, we recommend our 'Juicy Lasting Tint' for warm tones and 'Zero Velvet Tint' for those who prefer a matte, cool-toned finish.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.